The business environment is changing at a fast
pace and is full of unseen traps. A white water ride calls for a
particular type of leader – one who is honest, trustworthy ,
composed and courageous as well as somebody who has integrity, self
belief and the ability to communicate what might lie ahead. Leadership
Resources will help your leaders master these qualities for
In a networked world, those companies which
survive will understand the crucial role played by collaboration,
relationship building and working across boundaries to achieve
priorities. Leadership Resources will show you how to create confident,
high performing teams which value difference, proactively problem solve
and focus on a common goal.
Cash may be king – but you have to earn it
– along with customer loyalty. It’s easy to forget that
customers 'touch' a company in many ways. From the time they say hello
to the receptionist, contact the call centre or receive a delivery. So
why do many presentations begin with 'who we are' rather than build up
a picture of the customers’ needs? Leadership Resources will help
instil the right attitude of mind so that even on a bad day, the
customer receives a good experience.
Where do you record the intelligence on your key
accounts? Who holds it? Who understands the strategy for each key
account? Leadership Resources will challenge your understanding of what
it takes to create trusting and lasting relationships with clients to
ensure profitable, repeat business. What’s more we can introduce
you to KAMplan, a cloud-based tool which captures every piece of
information you have on a client so that anyone can see at a glance,
the current picture.
Coaching to survive
Driving a successful company can be a lonely
experience. You have to lead by example and exude confidence. But who
do you have to turn to as a sounding board to clarify and stretch your
thinking or bring you down to earth before you share it with 'the
By understanding your business, the challenges
you face and the way your teams operate, change will become 'something
we do around here'.
|Further programme details
Leaders - Download
Leadership is not a divine gift, it can
be learnt and applied to enhance performance and
Teams With a Collective Edge - Download
Putting a number of people together and
expecting them to work as a team is not enough...
Outdoor Management Development - Download
Waste of money or highly
effective development tool? Find out here...
Exceptional Customer Experience -
The quality of service that reaches the
customer begins with the quality of service that our people
give to each other...
Mutual Profit From Key Accounts - Download
Improving the profitability and
performance of Key Accounts and Key Prospects...
Our Beliefs - Download PDF
A culture of vision, strong
values, trust,motivation, coaching and mentoring...